Contact us

The Dyson Helpline is available during the following times (CST):

Sunday: Closed
Monday – Friday: 8am – 8pm
Saturday: 9am – 6pm

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Repairs and servicing information

How do I get my Dyson product serviced?

Most questions or inquiries can be solved over the phone by one of our Helpline staff.

If you feel your Dyson needs to be serviced, please contact our toll-free Helpline at

1-866-MY-DYSON (1-866-693-9766), between the hours of:

  • 8am - 8pm (CST) Monday to Friday
  • 9am - 6pm (CST) Saturday
  • Closed on Sunday

If it is determined that your vacuum needs to be serviced, a Helpline representative will assist in locating a Dyson authorized service center nearest you.

If a Dyson authorized service center is not conveniently located to you, the Helpline will arrange to have your unit shipped to Dyson directly for service and shipped directly back to your residence.

Our Helpline operators will be happy to advise you on the service process — please ask if you need clarification.

Alternatively, click here to try and resolve your issue online.

Back to top

How long will it take Dyson to service my machine?

Having your unit repaired locally may be the most convenient option. Repairs typically can be completed within 7-10 business days.

Back to top